Cancellation policy

Right to cancel

You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

If, on the other hand, the goods are delivered in several partial shipments or pieces, the cancellation period begins on the day on which you or a third party named by you, who is not the carrier, have taken possession of the last partial shipment or the last piece.

In the case of a contract for several goods which you have ordered as part of a single order and which are delivered separately, the cancellation period shall commence from the day on which you or a third party designated by you, who is not the carrier, have taken possession of the last goods.

To exercise the right to cancel, you must inform us

AvS Coaching e.K.
Anja Herr
Im Städtle 9
72805 Lichtenstein
Phone: +49 162 463 58 85
Fax: +49 322 26 471 275
E-Mail: info@amalie-von-stein.com

of your decision to cancel this contract by a clear statement (e.g. by mail, fax or email). You may use the attached model cancellation form, but it is not obligatory. Cancellation form to do so, although this is not required.


To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you choose a type of delivery other than the least expensive type of standard delivery offered by us) without undue delay and not later than fourteen days after the day on which we are informed about your decision to cancel this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You shall bear the direct costs of returning the goods, unless they cannot be returned normally by post due to their nature (e.g. in the case of goods sent by a forwarding agent). In this latter case we will bear the costs of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Sie haben die Waren unverzüglich und in jedem Fall spätestens binnen vierzehn Tagen ab dem Tag, an dem Sie uns über den Widerruf dieses Vertrags unterrichten, an uns zurückzusenden oder zu übergeben. Die Frist ist gewahrt, wenn Sie die Waren vor Ablauf der Frist von vierzehn Tagen absenden. Sie tragen die unmittelbaren Kosten der Rücksendung der Waren, es sei denn, diese können aufgrund ihrer Beschaffenheit nicht normal mit der Post zurückgesandt werden (z.B. bei per Spedition übersandter Ware). In diesem letzteren Falltragen wir die Kosten der Rücksendung der Waren.

Sie müssen für einen etwaigen Wertverlust der Waren nur aufkommen, wenn dieser Wertverlust auf einen zur Prüfung der Beschaffenheit, Eigenschaften und Funktionsweise der Waren nicht notwendigen Umgang mit ihnen zurückzuführen ist.

Cancellation form

If you wish to cancel this contract, please complete and submit this form.

– An
AvS Coaching e.K.
Anja Herr
Im Städtle 9
72805 Lichtenstein
Fax: +49 322 26 471 275
E-Mail: info@amalie-von-stein.com

I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract of sale of the following goods (*)

– Ordered on (*)/ received on (*)
– Name of consumer(s)
– Address of consumer(s)

– Signature of consumer(s) (only if this form is notified on paper)

– Date

______________________________

(*) Delete as appropriate