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Returns & Refunds

Of course, you can return your order within 14 days, for any reason and without a justification.
Please read our Cancellation policy.

 

How To Return Your Item

If you would like to return an article, please email me shortly beforehand info@amalie-von-stein.com . Thank you.

In order to ensure quick processing and to avoid unnecessary queries, please note the following points:

- Please enclose your customer number or a copy of the invoice with the return delivery
- If possible, use our packaging
- If you want an exchange, attach a note to the return delivery
- For refunds by bank transfer, please enclose the relevant data

Returns

Please note that you bear the immediate costs of returning the goods.

Refund

A refund will be made immediately and at the latest within fourteen days from the day on which I received the notification of the cancellation of this contract.
For repayment, we use the same means of payment that was used in the original transaction, unless expressly agreed otherwise with you; under no circumstances will I be charged any fees for this repayment.
Discounts that you received when placing your order will not be refunded.

Excluded Articles

Unless the parties have agreed otherwise, the right of withdrawal does not apply to the following contracts:

Contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or that are clearly tailored to the personal needs of the consumer, contracts for the delivery of goods that can spoil quickly or whose expiration date quickly contracts for the delivery of sealed goods that are not suitable for reasons of health or hygiene for return if their seal was removed after delivery, contracts for the delivery of goods if they were delivered after delivery due to their

nature was inseparably mixed with other goods, contracts for the delivery of alcoholic beverages, the price of which was agreed when the contract was concluded, but which can be delivered at the earliest 30 days after the contract was concluded and whose current value depends on fluctuations in the market over which the entrepreneur has no influence, Contracts for the delivery of sound or video recordings or computer software in a sealed package if the seal has been removed after delivery, contracts for the delivery of newspapers, magazines or magazines with the exception of subscription contracts.

 

 

Any Other Questions?

Contact me info@amalie-von-stein.com